Support

Welcome...

We are a specialist computer support provider. This means our business is dedicated to making yours run smoothly. Our experience within the IT support field has allowed us to craft rapid and unique ways of solving your most frustrating computer problems.

Our customers outsource to tgc solutions for these benefits:

Facility to draw on a very wide skill range
Flexibility to increase or decrease the use of our resource
Improved computer and network stability
Advice on new technologies and guidance with recommended upgrade paths
Preferable to employing dedicated or freelance IT staff

Expertise

The range of skills we supply can be split into the following four main categories:

User Support

We provide a support system individually tailored to meet your requirements and we have fully trained engineers on hand to support you through the minefield that can be business IT.

When it comes to purchasing a PC or IT solution we are able to cover all the bases. We can provide the hardware, software and initial training for yourself or your entire workforce, and then continue our support by offering you any hardware or software replacements and upgrades you may require.

All our engineers are trained specifically with certain operating systems in mind, therefore we are able to support you with any system you might use (Windows 98, Window 2000 Professional, Windows XP, Linux to name a few). In fact many of our engineers have expertise in a vast number of these systems, allowing you to have continuity with any excess support you may require.

Similarly our skills extend to our ability to work with any applications you might have installed or require installation of. Right from the usual Office applications such as Microsoft Word and Microsoft Excel to the rather more obscure or elite applications such as Voyager Software and Adobe Photoshop.

Finally, quite apart from the initial set up and support of the actual hardware of your PC, we are also able to support you through any questions or solve any problems you might have concerning the Internet, Email or those pesky viruses we all pick up from time to time!

Network Support

Nowadays any IT used for business purposes is not reaching its optimum potential without the installation of a solution to network all your PCs together, creating one seamless tool which can be accessed throughout your work space. We are able to install such a network using your existing PCs if required, either with or without wires.

The advantage of having a wireless network solution is that computers can be moved around anywhere within the reach of the signal and still be a part of the network. This means portable computers and laptops can be included.

The switch is what makes a network possible. It takes the information from the server and literally passes it out to any requesting computer. This means something saved on one PC can, if desired, be accessed by other PCs in the network. We can supply these switches alongside the patch cables, hubs and routers which are needed to make your network.

As with our hardware and software packages, we are able to offer any upgrades to a network you may need. For example, if a new member joins your team we are easily able to add an access point for them and their new computer, which will work within the network identically to all the other workstations. If you plan to expand your network in any other way we are there to support you though this too, we will help you make the right decisions and ultimately get the best solution for your business� individual needs.

Server Support

The server is essentially the brain of your entire IT operation, exceptional working of such a tool is fundamental to your network and indeed business� success. As with all our levels of support we are here to ensure its potential is not wasted. By utilising the World Wide Web, we are able to access your server remotely as well as on-site to provide quicker response times to your requests.

Remotely, we are able to administer user accounts. For example, creating new accounts, deleting ones no longer required and disabling, unlocking or retrieving lost accounts. Similarly, our team can access your email and any data on your system and so can assist you with any issues you might be having. As with your user accounts we are able to provide the same service for your email as well as helping you with concerns such as spam filtering, virus protection and high priority uptime.

Lastly and almost most importantly, we can back up all our and your work and data on our own system so to be right there when you need it. If you accidentally delete the configuration of your server, a user account, a document or an email we are able to swiftly and completely recover any lost data and files.

Planning & Strategic Support

We are here for you for any IT related issues or questions you might have. For example if you feel your IT may need a revamp we will happily come in, identify the solution�s weak points, plan new upgrade paths and provide the labour for such tasks.

We are aware that many companies may have specific needs regarding their technological advancement, so if you wish to store information via USB, to install and regularly use digital photography technology or have specific printing specifications such as wide format printing, we are able to focus to meet your exact requirements.

This level of cover is similarly available for all the hardware, software, network and server support we offer.

Pricing

Our prices are calculated against the equipment you have and the support you need.

A typical small sales team with up to 10 members will have radically different requirements from a design studio with 20+ staff and highend workstations with full colour laser printers.

When you speak with us we will very quickly and painlessly develop a broad idea of the requirements you have. Our years of experience in this industry afford us the ability to then guide you towards a support package which is best suited to your company's needs.

Packages

All of our support packages come with Remote Assistance and IT Helpdesk support as standard. This allows your staff, upon discovering a fault or experiencing any IT problems, to lift the phone or write an email to our support team for immediate resolution. It is like having your own IT department.

Remote Assistance technology allows us to instantly take control of a workstation and either guide the user through their problem or for more technical issues operate the machine as though we were sitting at the user's desk, in real-time.

Additionally, you can top-up your package with guaranteed engineer on-site days. Available in bundles of 6, 12 and greater these addons are a perfect opportunity to analyse and replace recommended parts of your network infrastructure. Or maybe you would like a full audit, a monthly health-check or a system-wide software upgrade?

The choice is yours and we are here to guide you.

Get In Touch

We can only help you if you ask us. Please take a moment to select your favourite method from our contact page and tell us what your concerns are. We will do our utmost to assist you and your business.